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		<title>The Hard Sell</title>
		<link>https://jackiem.com.au/2016/03/17/the-hard-sell/</link>
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		<dc:creator><![CDATA[JackieM]]></dc:creator>
		<pubDate>Thu, 17 Mar 2016 02:15:36 +0000</pubDate>
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					<description><![CDATA[<p>‘Hello, sir/ma’am – come try Malaysian food – we have noodles, curry, satay, roti’ – called out my newest staff member to the passing crowds.  We were trading at a market and he was obviously trying hard to show initiative and had been at it all day.  I finally couldn’t stand it anymore and told him...</p>
<p>The post <a href="https://jackiem.com.au/2016/03/17/the-hard-sell/">The Hard Sell</a> first appeared on <a href="https://jackiem.com.au">Jackie M.</a>.</p>]]></description>
										<content:encoded><![CDATA[<p>‘Hello, sir/ma’am – come try Malaysian food – we have noodles, curry, satay, roti’ – called out my newest staff member to the passing crowds.  We were trading at a market and he was obviously trying hard to show initiative and had been at it all day.  I finally couldn’t stand it anymore and told him to stop.  I don’t grovel for business; it’s just not my style.</p>
<p>They don’t call me The Curry Nazi for no reason.</p>
<p>My dad told me when he first started out, his family was so incredibly poor that he had to borrow money to buy a pack of cigarettes, break it open, then sell each stick individually on the streets.</p>
<p>His younger sister would be right beside him, and once he made a sale, she would beg the buyer to also consider buying a box of matches.  Some customers would buy them out of pity.</p>
<p>Packs of matches were like 5 cents when I used to work at the Odeon 30-plus years ago;  I imagine they were even cheaper in his day.  It breaks my heart to think of how desperate they must have been.</p>
<p>My legendary lack of patience dealing with customers stems in large part from the stories of my parents’ tough beginnings, and also from observing my dad in particular kowtow to people who held his financial destiny in his hands.</p>
<p>One prime example was my dad’s deference to the Odeon cinema’s general manager. Despite constantly humiliating my dad by scolding him in public over God-knows-what petty little thing and threatening to raise his rent (which he did on a regular basis), my dad always apologized.  The GM was given free run of our canteen so it became his personal candy bar.</p>
<p>This general manager converted to Christianity after we left for Australia, and even came to visit us once, a much humbler and gentler person in his old age.  Back in the day, though, I hated his guts, and that of everyone else who abused their position of power and made life tough for my parents.</p>
<p>To this day I tend to instinctively be very borderline disrespectful of people in positions of authority and in turn I get along great with kitchen staff anywhere around the world where I’m invited to guest-chef.</p>
<figure id="attachment_4764" aria-describedby="caption-attachment-4764" style="width: 650px" class="wp-caption aligncenter"><img fetchpriority="high" decoding="async" class="wp-image-4764 size-full" src="http://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Hard-Sell.jpg" alt="The Hard Sell" width="650" height="515" srcset="https://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Hard-Sell.jpg 650w, https://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Hard-Sell-300x238.jpg 300w" sizes="(max-width: 650px) 100vw, 650px" /><figcaption id="caption-attachment-4764" class="wp-caption-text">Our Canteen at the Odeon Cinema</figcaption></figure>
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		<title>Bob is Sexy</title>
		<link>https://jackiem.com.au/2016/03/15/bob-is-sexy/</link>
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		<dc:creator><![CDATA[JackieM]]></dc:creator>
		<pubDate>Tue, 15 Mar 2016 03:00:19 +0000</pubDate>
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					<description><![CDATA[<p>‘Oi, tukar, tukar!’ (Oi, change! Change!) yelled the Odeon cinema usher as he banged on the counter at my Dad’s canteen.  He needed some change for whatever reason, and forgot to say please.  I was furious; I’d had enough of his BS. At 15, I’d had a personality transplant; from a mild, soft-spoken and obedient...</p>
<p>The post <a href="https://jackiem.com.au/2016/03/15/bob-is-sexy/">Bob is Sexy</a> first appeared on <a href="https://jackiem.com.au">Jackie M.</a>.</p>]]></description>
										<content:encoded><![CDATA[<p>‘Oi, tukar, tukar!’ (Oi, change! Change!) yelled the Odeon cinema usher as he banged on the counter at my Dad’s canteen.  He needed some change for whatever reason, and forgot to say please.  I was furious; I’d had enough of his BS.</p>
<p>At 15, I’d had a personality transplant; from a mild, soft-spoken and obedient kid, I’d turned into a  take-no-prisoners Hakka warrior overnight.</p>
<p>I was ready to pick a fight with anyone, anywhere, and thanks to spending most of my time working at the Odeon, it generally meant the hodge-podge group of cinema ushers recruited, I was sure, based on their talent to piss me off.</p>
<p>I’d had an uneasy relationship with the cinema staff almost from Day One.  I remember early on at the ripe old age of eight, taking an instant dislike to one of the guys there – he seemed a bit too friendly and it gave me bad vibes.</p>
<p>One day I spotted some graffiti on one of the posters on the outside wall next to our canteen – it looked like something one of the other ushers had scribbled for a laugh. It mentioned a name, which I forget, but let’s say – Bob – and the message said –</p>
<p>‘Bob is sexy’.</p>
<p>I was disgusted and horrified at the same time – at that young age, having only started to learn English at school, I was convinced it wasn’t a good thing.  After all, ‘sexy’ came from the word ‘sex’ – and ‘sex’ was ‘bad’ – therefore, whoever ‘Bob’ was, must be some sort of sexual deviant.</p>
<p>So I asked one of the ushers – ‘Who’s this Bob? Is it him?’, pointing at bad-vibes boy.  He laughed and said yes.</p>
<p>That did it for me.  It confirmed all my suspicions about ‘Bob’.  I made it a point to be blunt and rude to him, and made sure he couldn’t get anywhere near me.</p>
<p>I even took pains to explain it to my younger sister and warn her about him.  It wasn’t until years later that I found out he wasn’t ‘Bob’ at all – it was actually the guy I’d asked the question to – so, not only had I maligned someone due to my lack of English comprehension, I’d done it to the wrong person.</p>
<p>I wonder if he ever puzzled over why I was so hostile towards him all those years.</p>
<p>One of the veteran staff there was nicknamed ‘Bengali’ by everyone – I never knew why – he was Chinese and bald and didn’t have any Indian blood in him as far as I could tell.  He even lived onsite, in a little storeroom upstairs plastered with old movie posters.</p>
<p>He was fond of me to the point of obsession, for some inexplicable reason.  Every time he saw me, he would sing out my name loudly – ‘Nyok! Nyoooook! Ah Nyooook’ – and just keep doing so all hours of the day.  I was pretty sure he was a bit crazy.</p>
<p>He would sit on the 6-inch ledge in front of our canteen during his breaks, enjoying his cigarettes . Every now and then, he would sneak me a movie poster pulled down from the billboards.</p>
<p>This was highly illegal, since they were meant to be shipped back to the film distributors at the end of the movie run.  I’ve often wondered what happened to him after we moved to Australia.</p>
<p>Back to Mr. forgot-to-say-please for his change, he was at the top of my list of ushers I despised.  I’d had a few verbal altercations with him in the past.  This time though, I felt he’d gone too far.</p>
<p>Thanks, I guess, to my family’s survival instinct to avoid having our canteen lease terminated (a constant implied threat by what I saw as the tyrannical management) I never witnessed anyone else confront him about his behaviour.  I had no such compunction about doing so.</p>
<p>‘Mahu tukar (Want change)?’  Here’s your bloody change, I thought – and I flung the coins hard on the stainless steel counter.  As predicted, they went flying everywhere – some hitting him on the face and others bouncing on to the floor.  He totally lost it.</p>
<p>He tried to grab me over the counter, and failing that, dashed around it to enter our canteen, procuring a sharp knife on his way (on top of candy and drinks, we used to sell cut fruit, hence the presence of knives).  He pinned me against the wall and held the knife to my neck, completely out of control.</p>
<p>I groped around for something to fight back with, but the only thing within reach was a sad little bottle opener suspended on a string.  I clutched it and held it against his neck in return – resulting in a knife vs bottle opener standoff, if you can picture it.</p>
<p>Everyone was freaking out (except me – I was all in despite my obviously inferior weapon).</p>
<p>It ended when he got dragged away by some of the bystanders.</p>
<p>Invariably, the General Manager heard about the commotion and summoned my poor stepmom into his office for what I presumed would be a dressing down plus more threats about kicking us out.</p>
<p>Apparently all he told her was to let us know not to fight with his staff.</p>
<p>Or maybe that’s just what my stepmom told me in case I decided to go all Hakka warrior on the GM as well.</p>
<p>This particular usher never bothered me again after that incident.</p>
<figure id="attachment_4716" aria-describedby="caption-attachment-4716" style="width: 650px" class="wp-caption aligncenter"><img decoding="async" class="size-full wp-image-4716" src="http://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/Bob.jpg" alt="My younger sister" width="650" height="457" srcset="https://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/Bob.jpg 650w, https://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/Bob-300x211.jpg 300w" sizes="(max-width: 650px) 100vw, 650px" /><figcaption id="caption-attachment-4716" class="wp-caption-text">My younger sister at the Odeon canteen</figcaption></figure>
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		<title>The Odeon</title>
		<link>https://jackiem.com.au/2016/03/14/the-odeon/</link>
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		<dc:creator><![CDATA[JackieM]]></dc:creator>
		<pubDate>Mon, 14 Mar 2016 04:38:26 +0000</pubDate>
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					<description><![CDATA[<p>Throughout my time working at the Odeon, I had at best a love-hate relationship with it.  It wasn’t always that way.  When I was younger, I stayed at home whilst all my older brothers and sisters were out all day and night working.  I wanted to join them, but thanks to my position in the...</p>
<p>The post <a href="https://jackiem.com.au/2016/03/14/the-odeon/">The Odeon</a> first appeared on <a href="https://jackiem.com.au">Jackie M.</a>.</p>]]></description>
										<content:encoded><![CDATA[<p>Throughout my time working at the Odeon, I had at best a love-hate relationship with it.  It wasn’t always that way.  When I was younger, I stayed at home whilst all my older brothers and sisters were out all day and night working.  I wanted to join them, but thanks to my position in the family – 8<sup>th</sup> in a family of 9 kids – they didn’t really need me to work at that stage.</p>
<p>Before the Odeon, my dad used to be a street vendor – I’ve heard the story about my eldest sister working as a young kid, squatting over a tub of dirty dishes and accidentally dipping her hair into the dishwater as she kept nodding off whilst washing them.  My older siblings had it much tougher back in those days.</p>
<p>Every once in a blue moon at the Odeon, they would play a movie with an extended running time – eg. blockbusters like Ben Hur, Oliver! and The Longest Day.  This was especially exciting because they would have an intermission during which time the audience would come out to stretch their legs in the lobby.</p>
<p>And my dad would put out some trestle tables and arrange to have hot coffee and tea as well as yummy curry puffs to sell.</p>
<p>At one of those screenings, my dad finally decided he could use my help, so I was allowed to come along.  My parents  asked if I had any homework to complete for school the following day – I was in Std 2 (ie. second grade) – ‘Nope’ – I replied truthfully.</p>
<p>I didn’t tell them that I did, however, have exams starting the next day in case they changed their mind.  There was a ton of coffee cups and saucers to wash up afterwards, but it was fun.</p>
<p>After that, I started working there every day, and was put in charge of the ice cream stand.  My younger sister decided, at 5, that she’d rather tag along than stay at home, so that’s how the two of us got started with full-time employment.</p>
<p>We learned to scoop ice cream into wafer cones, and to order stock etc.  It didn’t take me long to encounter rude customers.  I learned to shortchange them with scoops of ice cream that looked round and full but actually consisted of a great big air pocket in the middle.</p>
<p>Then I discovered my dad was a tyrant to work for.  Nothing was ever good enough for him. Because of his various other business ventures, he wasn’t around fulltime, but he would drop in every day.</p>
<p>We were always tense when he arrived – there was always some stock we forgot to refill, a soft drink bottle on display that didn’t have the label facing squarely to the front, or a spot we missed in our cleaning efforts.   And he was brutal in his admonitions.</p>
<p>As my older brothers and sisters left to continue their studies overseas, the ones left running the canteen were my stepmom, my older sister, my younger sister and myself.  Jessica was always his favourite – she was a natural sweet-talker; my younger sister was the baby of the family and super-cute, and caught some breaks on that basis.</p>
<p>I, on the other hand, felt that I bore the brunt of the verbal abuse meted out by my dad.  One time, as a young teenager, I showed up for work in a pair of shorts, which he thought was inappropriate.</p>
<p>He told me if he caught me in them again, he would break my legs, and happily spend a few years in jail in the knowledge that I would spend the rest of my life a cripple – that’s how dysfunctional we were.  There was a lot of pent-up rage in me.</p>
<p>One of the things we had to do before they banned glass bottles inside the movie theatre, was to go around collecting empty soft drink bottles in-between sessions, and carry them out in wooden crates.</p>
<p>One time, I grabbed a bottle in the dark without realising it was broken, and managed to gash my hand pretty badly.  As I walked out to get my hand fixed up, a cinema patron said to his companion disapprovingly – ‘Kids these days will do anything for money!’  I wanted to yell at him that I wasn’t in fact getting paid – we never even officially got pocket money.</p>
<p>I noticed early on that instead, my older siblings would help themselves to the money at the canteen for their spending needs.  I started doing the same, and took it to a whole new level, to, as I saw it, make up for the treatment I was getting from my dad.  I finally got caught out by my stepmom, who took all the money away, but banked it all in an account in my name even though I didn’t deserve to keep it.</p>
<p>As I got further along at school, I realised most of my circle of friends were from better backgrounds economically, and I became ashamed about having to work.</p>
<p>When I spotted someone from school catching a movie at the Odeon, I would crouch down underneath the candy counter until they were out of sight.</p>
<p>Then, as I grew older, I began to appreciate some of the benefits of working there.  First off, we got to see all the movies we wanted, for free.  Back in those days, The Odeon was the most popular cinema in town, and all the best movies were screened there.  The cinema across the road primarily showed Chinese movies; I was grateful that wasn’t the case with The Odeon.</p>
<p>When big movies like Alien and Star Wars premiered in Seremban, people would wait outside the cinema before it opened so they could get in line before the sessions sold out – the fact that I could procure hard-to-get tickets enhanced my standing among my friends.</p>
<p>Also, I guess in hindsight, in an era before mass TV channels and the internet, the opportunity to view English-language movies over and over again probably helped prepare me for aural comprehension of the language in a variety of accents when I was to relocate overseas years later.<img decoding="async" class="aligncenter size-full wp-image-4690" src="http://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Odeon1.jpg" alt="The Odeon1" width="650" height="487" srcset="https://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Odeon1.jpg 650w, https://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Odeon1-300x225.jpg 300w" sizes="(max-width: 650px) 100vw, 650px" /></p>
<p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-4697" src="http://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Odeon2-1.jpg" alt="The Odeon2" width="400" height="600" srcset="https://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Odeon2-1.jpg 400w, https://jackiem.com.au/wpinstall/wp-content/uploads/2016/03/The-Odeon2-1-200x300.jpg 200w" sizes="(max-width: 400px) 100vw, 400px" /></p>
<p>&nbsp;</p>
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